Inquiries that arrive while nobody is online
The agent keeps customer service active with real business information and hands off anything that needs a person.
AI-powered customer service and sales
Centralize conversations and automate your business with AI.
VantixApp replies with your business information, organizes every contact and lets your team take control whenever needed.
5-day trial · No card required to explore · Personalized onboarding
Organized customer service
Every inquiry stays visible, answered and ready for follow-up.
VantixApp brings together the operation currently scattered across phones, chats, spreadsheets and memory.
Scattered chats and memory-based follow-up
The inbox brings together conversations, contacts, statuses, owners, labels and internal notes.
Your team repeats the same answers
Products, services, FAQs and documents become one shared knowledge base.
Your operation, in view
Every conversation, without losing control.
VantixApp centralizes customer service. AI replies automatically, and a person can take over whenever needed.
AI activeReplies with the knowledge you provide.
Human serviceYour team takes over with one click.
Customer identifiedDetails and context next to the conversation.
Visible ownerEvery inquiry has clear ownership.
The real product
AI for answering. Tools for managing.
Connected features that keep customer service moving without losing context.
01Available
Shared inbox
Every conversation in one place
Your team sees every chat, each inquiry status and the contact details without relying on a single phone.
- Conversation list with filters and owners
- Customer context next to the chat
- Statuses visible to the whole team
Capabilities included in this workflow
AI + teamAI handles the conversation; a person takes over when needed
HistoryContext stays available for the next step
02Available
AI agent
Answers grounded in your business information
The agent uses the data, products, services, questions and documents you provide. When it cannot resolve an inquiry, it hands it off.
- Test chat before activating the agent
- Separate context for each business
- Handoff when human judgment is needed
Capabilities included in this workflow
KnowledgeOne clear source for the agent's answers
03Available
CRM
Every contact stays organized for follow-up
VantixApp brings together customer details, conversations, status and owner so follow-up does not depend on memory.
- Customer profile and history
- Status and owner
- Team-wide follow-up
Capabilities included in this workflow
Internal contextLabels and notes that keep service organized
Team and permissionsOwnership and permissions for working together
04Available
Analytics
Measure customer service with operational data
Review conversations received, AI and human replies, first response time, handoffs and activity by period.
- Filters by period and channel
- Activity by day and hour
- AI and human service comparison
Capabilities included in this workflow
AutomationsActions connected to what happens in each conversation
Getting started
Start without changing the way your team works overnight.
We set up the workspace with your information and support you while connecting your channels.
- 01
Create your business
Register your account and add the core details of your operation.
- 02
Add products, services and knowledge
Provide the information the agent needs to answer accurately.
- 03
Connect channels and integrations
Link WhatsApp, your calendar and the tools that fit your use case.
- 04
Activate the agent
Test its answers, adjust its instructions and put it to work.
- 05
Monitor conversations and results
Your team controls the inbox, takes over conversations and reviews analytics.
Integrations
Connected to the tools your business uses.
Every integration shows its current status. Beta options are enabled and configured case by case.
Beta integrations are enabled case by case. Tiendanube and WooCommerce are read-only; Google Sheets exports data manually in one direction.
WhatsApp Business
Official channel for receiving and replying to conversations from the VantixApp inbox.
Tiendanube
Read-only sync of products, variants, customers and orders for review inside VantixApp.
Google Sheets
Manual, one-way export of customers, conversations and analytics to a spreadsheet.
Google Calendar
Live availability to create, reschedule and cancel appointments from a conversation.
WooCommerce
Read-only sync of products and operational data for review inside VantixApp.
Mercado Pago
Available only for VantixApp plan billing and payments.
It does not process the business's customer payments and is not a sales tool inside conversations.PDF documents
PDF files become part of the knowledge base so the agent can use their content.
Image understanding
Understanding images received during a conversation.
Audio understanding
Voice-message understanding to add their content to the chat context.
n8n
Beta workflows for follow-ups and actions connected to your operation.
Mercado Pago is used to pay for VantixApp plans, not to collect sales inside conversations.
Use cases
One platform, configured for different operations.
VantixApp adapts to each business's knowledge, team and processes.
Retail and e-commerce
What happens today
Stock, pricing, shipping and orders generate repeated inquiries.
With VantixApp
The agent answers what it knows and your team receives anything that needs follow-up in an organized way.
Appointment-based businesses
What happens today
Coordinating availability over chat takes time and creates unnecessary back-and-forth.
With VantixApp
Google Calendar makes it possible to check availability and create, reschedule or cancel appointments.
Professional services
What happens today
The team repeats the same information before knowing whether an inquiry can move forward.
With VantixApp
AI handles common questions and hands off the complete history when judgment is required.
Service and sales teams
What happens today
Without clear ownership and statuses, opportunities are left behind.
With VantixApp
Every conversation keeps its contact, owner, status, notes and labels together.
Before and after
Fewer disconnected tasks. More context for decisions.
Messages scattered across phones
One shared inbox with context
Repeated answers written manually
AI grounded in business information
Follow-up that depends on memory
CRM, statuses, owners, notes and labels
Choosing between automation and personal service
AI and human mode inside the same conversation
Experiences
What changes when customer service no longer depends on one phone.
We have not published customer testimonials yet. These cards show the intended format and are clearly identified as demonstrations.
The demonstration data in the code does not represent real customers or results.“Example of how a real testimonial about the shared inbox, replies and follow-up could be presented.”
Result pending validation with a real customer.
“Example of how a real experience using conversations and Google Calendar could be presented.”
Result pending validation with a real customer.
“Example of how a real testimonial about ownership, history and AI / human mode could be presented.”
Result pending validation with a real customer.
Plans
Choose the capacity your operation needs.
All limits are centralized and presented without vague promises or hidden costs.
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Frequently asked questions
What matters before you start.
Clear answers about the agent, WhatsApp, security, payments and support.
How does the AI agent work?
It replies using the information you add to VantixApp: business details, products, services, frequently asked questions and document content. If an inquiry requires human judgment or lacks enough information, it can hand it off to your team.
How long does setup take?
Creating your workspace and adding knowledge takes only a few minutes. Total setup time depends on the amount of information and the integrations you need; WhatsApp connection is coordinated case by case.
Does VantixApp replace my team?
No. The agent handles repetitive inquiries and keeps service active, while your team supervises and takes over conversations that require decisions, negotiation or personal attention.
How does a person take over a conversation?
An authorized teammate can take over directly from the inbox. The mode switches from AI to human service, and the person replies with the contact, notes and history in view.
How is business information protected?
Information is organized by business, and team access is controlled through users, ownership, roles and permissions. For specific security or compliance requirements, the Vantix team can explain the technical scope before you subscribe.
Which integrations are available?
WhatsApp Business, Google Calendar and PDF documents are available. Tiendanube, Google Sheets, WooCommerce and n8n are offered in beta. Image and audio understanding are planned for a later release. Current statuses are listed in the Integrations section.
Is there a free trial?
Yes. You can try VantixApp for 5 days and explore the platform before choosing a plan.
How are plans paid?
Mercado Pago is available for VantixApp plan billing and payments. It is not an integration for charging your business's customers inside a conversation.
Can I cancel the service?
Yes. You can request cancellation through support. Term, renewal and any conditions that apply to your chosen plan are clearly explained before subscribing.
What support does VantixApp include?
The team assists with onboarding and product questions. Support scope and channels are confirmed according to your plan and implementation needs.
Do I need to change my WhatsApp number?
Connection uses WhatsApp Business and is reviewed based on your current number's situation. During the demo, the team confirms the applicable process before making any changes.
What information can the agent learn?
You can add general business information, products, services, prices, frequently asked questions, instructions and PDF, DOCX or TXT files. Content should be kept up to date so replies reflect the real operation.
Demo and contact
Let's see how VantixApp fits your business.
Tell us how you handle customer service today and we'll schedule a demo focused on your operation.